Returns Policy

At POLARISSTRON, we strive to ensure that our customers have a seamless and satisfactory shopping experience. If for any reason you are not completely satisfied with a purchase, our returns policy offers you the flexibility to return items under the conditions outlined below.

Eligibility for Returns

• Items must be returned within 30 days of the purchase date.
• The items should be unused and in the same condition that you received them.
• Items must be returned with all original packaging, tags, and any accompanying accessories.
• Proof of purchase is required for all returns.

Non-returnable Items

For health and safety reasons, certain items cannot be returned. These include:

• Personal hygiene products
• Custom-made or personalized items
• Gift cards

Return Process

If you wish to return an item, please follow these steps:

1. Contact our customer service team at [email protected] to initiate the return process.
2. Once your return is approved, you will receive a return authorization number (RAN) and instructions on how to ship the item back to us.
3. Ensure that the item is securely packaged to prevent damage during transit.
4. Ship the item to the address provided with the RAN clearly marked on the outside of the package.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund. If approved, a refund will be processed to your original method of payment within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Exchanges

If you wish to exchange an item for a different size or color, please follow the return process to send back the original item and place a new order for the desired item through our website.

Contact Us

If you have any questions or concerns regarding our returns policy, please do not hesitate to contact our customer service team at [email protected] or call (555) 123-4567, Monday through Friday, 9am to 5pm.

This returns policy is subject to change without notice and was last updated on October 2023.